ISO/IEC
20000-1:2019

Deliver Trusted IT Services with Global Standards

In today’s technology-driven world, organizations rely heavily on effective IT service delivery to meet customer demands, ensure business continuity, and stay competitive. ISO/IEC 20000-1:2018 is the internationally recognized standard for IT Service Management Systems (ITSMS). It provides a robust framework for planning, implementing, operating, monitoring, and improving IT services across internal teams and external service providers.

This standard is aligned with ITIL® best practices and supports a systematic approach to service management, helping organizations enhance service quality, manage risks, and respond effectively to incidents and service requests.

 

🔎 What ISO/IEC 20000-1:2018 Covers:

• Establishment of service management policies, roles, and responsibilities

• Planning and control of service lifecycle: design, transition, delivery, and improvement

• Service level agreements (SLAs), availability, capacity, and continuity management

• Incident, problem, change, and configuration management processes

• Supplier and third-party service management integration

• Risk-based thinking and continual improvement strategies

• Performance monitoring, audits, and management reviews

 

✅ Benefits of ISO/IEC 20000-1 Certification:

• ✔️ Increases customer satisfaction through consistent, quality IT services

• ✔️ Aligns IT operations with business needs and strategic goals

• ✔️ Improves service delivery, performance, and operational efficiency

• ✔️ Enhances incident response, problem resolution, and change management

• ✔️ Demonstrates commitment to best practices and continual improvement

• ✔️ Builds credibility with clients, partners, and regulatory bodies

• ✔️ Facilitates integration with other ISO standards like ISO 27001 or ISO 9001

 

🏢 Who Should Be ISO/IEC 20000-1 Certified?

• IT Service Providers and Managed Service Providers (MSPs)

• Cloud service companies and SaaS providers

• Internal IT departments of large enterprises

• Data centers, telecom, and infrastructure firms

• Financial services, healthcare, and government agencies managing critical IT services

 

🌐 Why Choose CERTINOVA UK LTD?

At CERTINOVA UK LTD, we provide independent certification to organizations seeking ISO/IEC 20000-1:2018 compliance. As a third-party certification body, we ensure that your IT service management practices meet global standards through a transparent and objective audit process.

Our highly experienced auditors conduct assessments with integrity, professionalism, and technical competence—providing assurance that your service management system is effective, secure, and compliant.

 

📞 Ready to Validate Your IT Service Excellence?

Stand out as a trusted IT service provider with ISO 20000-1 certification.

ISO 20000-1:2018 – Transform Your IT Services. Inspire Confidence. Ensure Consistency.